Money Back Guarantee

Mercury Direct's name in the provision of holidays is synonymous with value - the best value.

We are so confident of our low prices that this year we have introduced our Money Back Guarantee.

If, within 24 hours of booking your holiday with us, you can provide us with documented proof of the exact same holiday being available for less with another ATOL licensed holiday company, we guarantee to match that price and refund you the difference - and if we can not match it then we will cancel your booking and give you a full refund of the cost of the holiday you have booked with us.

We cannot say fairer than that.

Here is how to claim

Email us at moneyback@mercurydirect.com within 24 hours of making a booking, putting the words ‘Money Back Guarantee’ in the subject line enclosing evidence of the lower price for example a screen shot.

We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points.

Terms & Conditions

The person responsible for making the booking (lead name) must make the Money Back Guarantee claim.

We must be able to confirm that the competitor price is based on the same flight, airport and airline with the same baggage allowance and resort transfer choice and that the competitor price is lower than our price.

The accommodation/occupancy must be exactly the same, and for the same dates and board basis as your Mercury Direct booking.

The price match must be available to book and available immediately, not on a request basis.

Claims must be received within 24 hours of booking.

The competitor’s holiday cost cannot be part of a discounted price due to redemption of a voucher or loyalty scheme.

We will only consider ABTA and ATOL bonded travel companies.

The competitors quote must be available in the same currency as your Mercury Direct booking.

The policy does not apply to group requests (more than 9 people).

The money back guarantee applies to each individual booking.

It must be an exact match to claim, for example, several companies now operate both a charter flight airline and a low cost airline and we can not price match from one to the other.