Privacy Policy

For the purpose of the Data Protection Act 1998, we Sunspot Tours trading as Mercury Direct are a data controller. In order to process your booking, we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs.

If we need any other personal details, we will tell you before we obtain them from you. We need to pass your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or involves suppliers outside these countries. We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion).

All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes. Occasionally, we may pass clients names and addresses to other companies or organisations who offer goods or services which we feel may interest you. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out in the above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.

We have appropriate security measures in place to protect this information. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. Your call maybe recorded.

Cookies
By using our website you agree to our website Terms and Conditions.

We use cookies when you visit our websites to provide a personalised experience, remember certain form selections you have made and track how the pages on are sites are being used in order to provide the best experience possible.

A cookie is a very small text file placed on your computer which allow us to identify the computer or device you're using to access our websites - but we can't identify you personally.

Cookies help us to: understand browsing habits on our website understand the number of visitors to our website and the pages visited and remember you when you return to our website so we can provide you with a tailored experience.

Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them or they expire.

You can choose to block or delete cookies through your browser settings. If you decide to block or delete our cookies, you will not be able to benefit from the full range of our services and this may affect the performance of our website on your system.

For more information on cookies, including how to setup your browser to manage your cookie preferences, please visit AboutCookies.org.

Please see below a list of cookies used on our website and their function:

Cookie NameDescription
lstsrcThis cookie is used to remember how you last visited our website
pnumThis cookie is used to remember and display the phone number that best suits your request, to help us provide the best service possible
depairThis cookie remembers the last airport you selected to fly from, so we can remember your choice, and prevent you having to re-enter information
capEmailThis cookie remembers whether you have entered your email, allowing us to prevent further unneccesary requests for your email address
whosonThis allows you to chat directly with us incase you require any assistance on our website.
__utma
__utmb
__utmc
__utmz
__utmv
_#vdf
_#uid
_#srchist
_#sess
_#env
_#slid
_#clkid
_#lps
_#tsa
_#nxd
stc
wooTracker
wooMeta
PRUM_EPISODES
These cookies are used for our various analytics services. This allows us to gather information that aides in the development of our website and give you the best experience possible.
ppc-hookThis cookie tells us if you visited our website through one of our PPC adverts.
suppressThis cookie controls whether a phone number on our website is suppressed or not.
adnetworkThis cookie remembers if you visited our website through one of our affiliate networks.
hideJSThis cookie remembers if you have hidden our Javascript disabled message.
Third Party Cookies
We may work with a number of 3rd parties who provide personalised adverts on selected 3rd party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. Some of the third parties that may set cookies on our site, and where to find more information about them, are listed below.

Cookie NameDescription
CriteoWe serve personalised adverts on selected 3rd party websites with Criteo. To provide these personalised adverts Criteo use various cookies. No personal details are captured by these cookies. If you would like to opt out from Criteo advertising you can do so here.
Google AdsenseWe advertise on Google, using their adsense service. For more information, you can see Google's privacy policy here and you can manage your Advert Preferences with Google here.
Remarketing with Google
We work with Google, who use cookies, to advertise and remarket our products to users of our website online through Google Analytics. Google Analytics monitors the pages you visit using cookies on our site and then based on your past visits to our website may display related advertising to you on 3rd party sites across their network. A combination of 1st and 3rd party cookies are used together to inform optimise and serve these adverts.

You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager.

You can also install the Google Analytics opt-out browser add-on which will prevent Google Analytics from tracking you on pages you visit.

To learn more click here and here

Newsletter Signup
You can sign up to our weekly newsletters through a Single Opt-in process on either our booking engine or Newsletter and brochure signup forms.

Unsubscribing from our Newsletters
Our newsletters contain an unsubscribe link at the foot of the email, simply click the unsubscribe link and then confirm your wish to unsubscribe. Alternatively reply to any of our newsletters (to the address: newsletter@mercurydirect.com) with the word unsubscribe and we will remove you from our database.

Privacy Policy
For further details on our privacy policy you can email privacy@mercurydirect.com and our staff will be happy to help you.
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