Fortina, Sliema

We should like to thank both Mercury Direct and Hotel Fortina for an enjoyable holiday and for the comfortable room upgrade which was much appreciated. We hope to have another holiday with you next year!

Mr & Mrs Isham, Hampshire

Bella Vista Hotel, Qawra

This will be the seventh time i have travelled with Mercury Direct also having recommended your company to various friends, who have also been delighted, the cost of the exact same holiday with another travel company being far higher, the no single supplements, low charges for taxi to and from Hotel/Airport, the excellent service provided by your local representatives, makes Mercury the ideal holiday makers.

May i close in mentioning always the courtesy of those helping with enquiries and bookings. My special thanks to Hannah, who booked this holiday for me, she was a great help, not only on advising in detail various hotels, but also her enthusiasm when i decided to return visit to Malta as opposed to the Algarve. I do thank her for all her patience and advice- February will find me in Madeira.

Susan Carstairs-Padley, Isle of Wight

Fortina, Sliema

May I say that i found your attitude and that of your MD most refreshing.

As I said in my letter to you i am not a person who routinely makes a complaint simply to endeavor to obtain some sort of discount or refund, so to have you consider my observations and react in the way that you have speaks volumes for the way in which Mercury regards it customers.

I received your cheque by the same post and would like to thank you for your prompt and assiduous attention to both matters that has brought everything to a very satisfactory conclusion.

My wife and i are looking forward to Visitng the 5* Fortina Spa next year towards the end of May/beginning of June and will without hesitation choose Mercury as our holiday provider.

Mr Harwood, Norfolk

Soreda Aparthotel, Qawra

Dear sir/madam, we have recently returned from a 10 day stay at the hotel Soreda in Qawra and would like to say the hotel was excellent, also your part in transport etc was of the highest standard. My partner and I wish to thank you and all concerned in giving us a fantastic holiday.

M.J.McCallie, St Brydekirk

Canifor Hotel, Qawra

Dear Sir I should like to express my very sincere thanks, and appreciation, for the incomparably efficient, courteous and friendly service, afforded by all your staff, that I experience whenever I make a booking, that it makes 'calling' Mercury Direct a great pleasure.

My wife and I were so impressed, that after having booked a holiday at the Canifor Hotel in Malta for ten weeks for three people and two weeks for another daughter for later in the month, we thought it would be rewarding to book another holiday to celebrate our Diamond Wedding Anniversary on March 5th 2009 so we booked for four weeks at the Hotel Baia Grande and took advantage of the £20 per person discount for booking a second holiday.

We are so pleased that we have done so. We feel that we are in safe hands and will be well taken care of. Thank you and all your staff, once again, for giving us the confidence to book our holidays with friendly Mercury Direct.

Yours sincerely

Mr Habberfieldwatts, Hampshire

Preluna Hotel and Spa, Sliema

Dear Sir/Madam Just a few lines to let you know how delighted we were with our recent holiday to Malta. There were five of us in our group and after our first visit to Malta last year, we enjoyed it so much, we just had to return. Although our hotel (Bayview) was clean and friendly, we wanted a hotel with more facilities. We chose the Preluna, and were so glad that we did. It is a superb hotel. Right from making enquiries with your office, to booking, to the reps in resort to back home, every thing was excellent.

We look forward to booking with you again in the near future.

Yours faithfully

Mrs Roberts, Staffordshire

Windsor Hotel, Sliema

Dear Mercury Direct,

I would just like to say what a great holiday I just had my first time in Malta. Stayed at the Windsor Hotel, Windsor Terrace, Sliema. Lovely and clean soft towels, always hot water, friendly staff, and very good food and great selection. The restaurant manager Ray, so Kind and helpful, Sam the chef did a good spread. I will certainly be returning. Good value. And Air Malta very good. A happy customer. Also Sue your Rep most friendly and helpful.

Mrs Brookshaw, Brighton

Crown Hotel, Bugibba

Dear Sir,

My wife and I stayed at the Crown Hotel commencing the 17th January leaving on the 24th January staying in room 1116. We have been to Malta on several occasions staying at various hotels mainly the large ones, but this time was a little apprehensive on a couple of points firstly booking with a company we had never used before also had no idea anything about your hotel its location only a few pictures on the internet. Can I say what a pleasant surprise we got on arrival; our greeting was first class, found the room very clean and tidy. The restaurant was first class good food plenty of selection, and very well presented. All the staff in every department could not do enough for us as guest; they all deserve a big pat on their backs for a job well done. I hope to return to Malta in the future and without doubt will use The Crown again.

Thanking you and your staff for a memorable holiday only regret we did not stay longer. Yours Sincerely

Mr & Mrs Young, Warrington, Cheshire

Qawra Palace Hotel, Qawra

Dear Mercury Direct,

We have just returned home after spending twenty eight days at the Qawra Palace Hotel, Malta. Before we went we wrote to you regarding our fears caused by some of the comments posted on the internet about the Hotel. Some very scathing indeed. Our experience was that, even though the Hotel is old, it was kept exceptionally clean, the staff in the dining areas, the reception and in the house keeping department were all efficient and friendly and helpful. The food was good, varied and plentiful, and the day time activates arranged by the Hotel and the entertainment put on at night was excellent and catered for all tastes and we certainly had no complaints at all.

The reason for this letter is that if the comments on the internet had any substance, we would have certainly complained to you. So we felt in fairness we had to write and say how much we enjoyed our holiday at the Qawra Palace. Incidentally we have stayed two previous Januarys, with Mercury at the Agapinor, Cyprus and the Atlantico aparthotel near Albufeira both of which we have been more than happy with, but on balance taking everything in to account, we think the Qawra Palace hotel comes out on top. Also, thank you for your speedy and reassuring reply to our original letter.

Yours Sincerely

Mr & Mrs Hendy, Dorset

Calypso Hotel, Gozo

Dear Mr Bugeja,

In February of this year a friend and I booked a weeks holiday on the island of Gozo, with Mercury Direct, having seen your advertisements in the travel section of the Telegraph. I felt that I must now write to tell you what a wonderful holiday it turned out to be! We stayed at the Calypso Hotel in Marsalforn - a really excellent hotel - comfortable, clean with spacious and well furnished rooms. The food was delicious and the staff friendly and helpful. The travel arrangements were faultless - we were met and transported with great efficiency on each stage of our outward and homeward journeys. It couldn't of been easier!

We loved the island of Gozo, and the sun shone all the time we were there! I would happily recomment your company to anyone who is thinking of visiting Gozo. Finally, I would like to say a big thank you to you and your staff at Mercury Direct for making our first visit to Gozo such a happy and memorable experience.

Yours Sincerely

Mrs Rumsey, Suffolk

Mavina Court, Bugibba

Dear All,

Just a short note to say thank you for a wonderful holiday at the MAVINA COMPLEX MALTA. Unfortunately we misplaced our holiday comments form, so we would just like to say it was brilliant. The food was highly recommended, and the staff first class. Have no word of complaint whatsoever. Your representative Rose, who met us at the airport and also took us back, was very helpful and courteous. Also, a word to your rep, Simon, at the resort, who took our bookings, he to was most efficient. Once again, I say not a bad word can be said about the arrangements and planning of our holidays.

Many many thanks

Mr and Mrs Maybury, Alvechurch

Fortina Spa Resort, Sliema

Dear Mercury Direct,

This is just a 'thank you' for the super time my sister and I had at the Fortina Spa in November. The organisation of our trip ran really smoothly. We thought the rep was excellent - very helpful. We loved the hotel and the speciality restaurants were wonderful. We shall definitely come again - with husbands! Although it is some weeks ago I couldn't let the time pass without you getting a positive letter. Oh, and the transport worked very well too. So, keep us posted with any other offers, we might make it in the spring!

Your Sincerely

Mrs Goodacre, Derbyshire

We would like to thank you for the wonderful holiday we had in Malta. We will be using the services of Mercury Direct in the near future, we were thinking of returning to Malta in Jan 2010.

Thank you very much again hope to do business with you again soon.

Mr and Mrs Mahal, Leicester

Fortina, Sliema

My husband and I and two friends have just returned from one of your holidays in Malta we stayed at the Hotel Fortina in Sliema, and was an excellent trip all round.

We were very happy there. We were there from the 18th March for 10 days. All the staff was lovely, friendly and helpful.

We flew with easy jet and we were all pleasantly surprised with the leg room on the flight and were generally impressed all round. The staff was first class and would fly with them again.

Thank you.

Mr and Mrs Sutton, Kent

Qawra Palace Hotel, Qawra

This year we booked for the second time with Mercury Direct for a month in Maltawhich we enjoyed very much.

The flight with Air Malta was very smooth. Transfers to and from the airport were spot on.

The hotel (Qawra Palace) accommodation, food and entertainment were excellent. We hope to travel with you again in the near future.

Thank you

Mr and Mrs L. W Dicks, Sittingbourne

Hilton Malta, St Julians

My wife and I have recently visited Malta on a trip organised by you. We stayed at the Hilton and we would like you to know that we thoroughly enjoyed the stay. The hotel was first class and what made it was the staff. From the top down everyone was so poite and cheerful.

Mr B.R Buttery, Brackley, Northants

Corinthia Palace Hotel and Spa, San Anton

I am writing to say how very much we enjoyed our holiday in Malta.

The Hotel was perfect with plenty of facilities and the bedrooms were very comfortable and spacious. The facilities were excellent and the choice of eateries satisfied our preferences day by day. The staff from the General Manager to the cleaning staff were very friendly and did all they could do to make our stay comfortable.

The flight from the airport to the hotel was a very smooth operation with a comfortable BMW car to pick us up and return to the airport at the end of our stay.

This is our first holiday through your organisation although we do not intend for it to be the last. Many thanks.

John and Sheila Brown, Sevenoaks

Dolmen Resort Hotel, St Pauls Bay

My partner and I travelled to Malta with your company on the above dates.

I wanted to let you know how pleased we were with the whole package, flights with Air Malta, resort rep and particularly the hotel.

We had a really memorable holiday.

Mrs B A Taylor, West Midlands

Soreda Aparthotel, Qawra

Dear Sir/Madam,

We would like to thank your staff for helping to make our first visit to Malta such an enjoyable one. From my first phone call to you to discuss a holiday until the time we arrived back in the UK we were met with nothing but the best of courtesy and efficiency.

Thank You

Mrs C Foster & Mrs H Harris, Cardiff

Soreda Aparthotel, Qawra

I would just like to thank you for the efficient way you have handled our booked holiday to Malta.

Unfortunately through no fault of mine or yours the holiday had to be cancelled but you dealt with it no 'ifs or buts'.

I received my total expenses this morning thank you and I will certainly consider booking through you again in the near future.

Mrs Roker, Woking, Surrey

Fortina, Sliema

With reference to our cancelled holiday I would like to say thank you for our cheque which was recieved by us today.

I would also like to thank you for the fast way you managed to sort the refund out and the inpeccable way your staff and yourself have conducted your business. (It's a pity most of the other businesses can't be as good as you.) We will definately be using you again for a holiday in Malta later on and possibly further afield as well. I will be highly recommending you to all we know.

Once again a big thanks for all your help.

Paul Mingay, Essex

Ta Cenc Hotel and Spa, Gozo

We've just spent 5 days at the Ta Cenc hotel in Gozo, Malta and would like to say of the wonderful service, friendly and professional staff at the Hotel. We would highly recommend it to our friends and family and will certainly return in a very near future to this wonderful Island and its very friendly people. Many thanks

E. Furtado/Barry Metcalfe

Seaview Hotel, Qawra

It is the first time we have travelled with yourselves and we were really pleased how everything went so smoothly but most of all the rep at the seaview . Kate was so welcoming and very professional the best ever rep we have had in all our years of holidays, she is the jewel in your crown.

Mr Dyde, East Yorkshire

Qawra Palace Hotel, Qawra

Just to say thank you we had a lovley holiday in Malta on the 25th may this year. Our rep in the Qawra Palace Hotel was Kate.

I would like to say how very helpful and friendly she was, she made our holiday for us. Also how good Mercury Direct was with our holiday

We will be traveling with you again.

Many thanks

Mrs Jeannette Shelley