Indian Resort and Spa, Le Morne

Dear Sir/Madam

My elderly mother and I have just returned from a 19 night stay at The Indian Resort & Spa. Excellent, thank you Mercury for a truly wonderful holiday, 10/10 for all travel arrangements, we have never had such a carefree holiday in all ways. We go abroad at least twice a year, always with a travel agent, so I was not too sure about this holiday, having to go via Paris. But you made everything so simple.

Thank you once again, this has to be one of our best holidays yet, even though we have done Mexico, Cuba, Dominican Republic and six cruises.

Ms Thomas, Bristol

Silver Beach, Belle Mare

Sirs, just thought we should let you know that our recent holiday to Mauritius was an outstanding success!! We stayed st the Silver Beach Hotel. Everything was better than expected. Please feel free to use our comments as an endorsement for your company.

Mr Fletcher, Cheshire

Casuarina Resort and Spa, Trou aux Biches

Dear Sir/Madam,

My husband and i have just returned from an 11 night stay in the Casuarina Hotel in Mauritius. I must say what a great holiday we had, very relaxing in an excellent hotel. The food was excellent and the staff could not do enough for us. This meant that we had nothing to do or worry about other than having a great time. We used most of the facilities available to us including the water sports, which we really enjoyed. Danny, our rep, was excellent; He was punctual and reliable, very helpful without being pushy.

This is our 3rd long haul holiday with you and we will certainly use Mercury Direct again. From the first phone call enquiry about the holiday to the end of our stay everything went smootly. We would also like to pass our thanks to the young lady named Chantel who was excellent on the phone during the initial process of booking the holiday. She was pleasant and a pleasure to speak to on the phone.

Thank you once again for a superb holiday.

Joyce and Les Betts, Hartlepool

Le Palmiste Hotel, Trou aux Biches

Dear Mr Bugeja,

My wife and i did not consider it sufficient merely to complete your questionnaire. You will see from our responses how highly we rated our recent holiday.

We were impressed by the arrangements you had made for the two-centre stay and that the price was exactly what you had quoted- no hidden extras!

All the travel arrangements, flight bookings and transfer pick ups went like clock work.

Our room at Le Palmiste Hotel was comfortable and very well serviced. The All Inclusive menu was excellent and the kitchen and dining room staff were really friendly and obliging as were the bar staff. One of the chefs personally supervised our vegetarian options. The friendliness of all the hotel staff made our stay in Mauritius very special.

At the Park Inn in Capetown we again received friendly helpful service especially from the reception staff. There was a wide choice of delicious food at breakfast.which was the only mean included at this hotel.

This ranks as one of the best holidays we have had and we are grateful for your excellent organisation and value for money.

Peter Hampson, Lincolnshire

Silver Beach, Belle Mare

Dear Mercury Direct,

We have just returned for a holiday to Mauritius and Dubai. The one advertised in the Daily Mail. It is rare these days to be able to congratulate people for good service and a job well done but in this case I would like to thank Mercury Direct and everybody associated with trip and the accommodation for providing just that. The Silver Beach Hotel was excellent and in particular the food was outstanding. Airport transfers were on time, comfortable and efficient. The representative in Mauritius was most helpful. In terms of value for money I cannot fault your service.

Thank you again.

Yours faithfully

JC Jepson, Dorset

Dear Sirs,

Having returned from a holiday to Mauritius on 26 January I felt I had to write to say what a lovely time we had. From the initial telephone call to a very friendly and helpful lady to our return everything was extremely well organised. We were met at airports - (having a 3 night stay in Dubai first) and were treated with respect and friendliness throughout - what a pleasant experience - we are hoping to go to the Maldives or Seychelles next and unfortunately as far as I can see you do not do holidays there - I hope in the future you will - I would definitely travel with you again and would have no hesitation in recommending your company.

Once again many thanks from myself & my partner.

Your sincerely

Miss Hartley, Devon

Dear Mr Bugeja,

Having just returned from a 10 day holiday to Mauritius, with 2 days in Dubai, with your company I felt I must write to let you know what a wonderful holiday we had. Everything, from check in at Birmingham airport to our final check in, in Dubai went like clock work truly excellent.

Too often today people are ready to complain over trivial things, so I felt it was only right to let you know how pleased we were with your organisation - everybody from your people on the phone through to all your representatives, First class. Once again many thanks and we will have no hesitation in recommending you to our friends and family. Keep it up.

Yours Sincerely

Mrs G Pope, Peterborough

Casuarina Resort and Spa, Trou aux Biches

To All at Mercury Direct,

We have recently returned form a 10 day holiday at the Casuarina Hotel in Mauritius and would like to compliment you all for making it a truly lovely experience. The booking procedure was efficient and the person who sorted our flights did a great job. We flew with Air Mauritius from Heathrow and the flight attendants were extremely helpful. The transfers to the hotel and greeting upon arrival started the relaxation properly.

Please extend our sincere thanks to all at the Casuarina for all their cheerful help and attendance. The hotel is perfectly placed and the best 3* hotel we have ever stayed at. The spa is to be recommended and the entire holiday was excellent. So many thanks again for a truly memorable holiday in an idyllic setting and we hope to book with you again in the future.

With Kind Regards

Mr & Mrs Payne, Birmingham

Casuarina Resort and Spa, Trou aux Biches

Dear Sir/Madam,

I would like to emphasise how very satisfied we were with our holiday. It was the first time we had booked through Mercury Direct and will certainly do so again. The Casuarina was an excellent hotel and we could not fault it in any aspect. The staff and food were exceptional. This was a very friendly hotel which catered for everyone's needs. We met our relatives there from Australia to celebrate my husbands 60th birthday and it proved to be an excellent choice of venue. We have experienced 'fully inclusive' packages before and this was definitely our best!

Yours faithfully

Mrs Sullivan, Lincolnshire

Dear Mercury,

Writing to say a big 'Thank you' to you for another wonderful holiday my husband and I have just returned from a wonderful holiday in Mauritius. Keep up the good work and we are travelling through your brochure for next year.

Yours Faithfully

Mr & Mrs J Morris, Northumberland

Silver Beach, Belle Mare

I would like to thank you for a lovely holiday we had to Mauritius departing the 21 June we had a 2 day stay in Dubai where all the transfers were fantastic and very efficient. 10 days at the brilliant Silver Beach and another 2 day stay in Dubai at the Rydges Plaza on the way back. We all felt it was the only way to do a long haul and we will do that journey via Dubai again anytime.

Mrs Blake, Rochdale, Lancashire

Ambre Hotel, Belle Mare

We have just returned from our stay booked through you at the Ambre Hotel, Mauritius and would like to thank you for a great holiday. I will highly recommend you in the future. Great value holiday that went very smoothly. We have put the following review on trip advisor:

Just returned from a 10 night stay at the Ambre Hotel and we thoroughly enjoyed ourselves. Service, food, pool, bar, position, beech restaurant etc all great. The room was spacious and clean, infact it was serviced twice a day including clean towels. The staff were all friendly and helpful and there was a good variety of food for all tastes. Indian, Chinese, Italian and English. Eat at the beach restaurant lunchtime, its lovely.

We have travelled all over the world including the Maldives and this Hotel was great. Good value for money. Beach is to die for. Coral sand and warm clear blue seas. Not much to see snorkelling but Scuba Diving is good on the other side of the reef. I would suggest you go all inclusive because it could work out expensive otherwise. We booked through Mercury Direct and got a brilliant all-inclusive deal. Its nothing like Butlins as one recent reviewer stated. They either don't know what they are talking about or have never been to Butlins. The entertainers were brilliant. A different dance show every night and live bands. If night entertainment is not your bag then there's plenty of room in the other bar or in the lounge. The Hotel was only about 1/3 full, which is the way we like it. I imagine in their summer it could be quite a crowded hotel. You must do some day trips, what a beautiful Island!

Mrs Lawrence, Longfield

Flights with Air France very good. Arrived early morning. Wife ill after long flight. Taken care of by medical centre. Your representative connected us to driver for entertaining drive to Gold Beach Resort, Flic en Flac. Hotel very accommodating, straight into our room, after freshening invited to restaurant for breakfast. This we found to be typical hospitality by the Mauritian folks. Room clean, comfortable, air con, well stocked every morning. Room E1, 10 yards from restaurant bar and 20 yards from the beach and swimming pool. Danny your representative arrived on appointed time, well dressed and good presentation, very helpful. On our trips Prentice and Sarah were excellent, very enjoyable indeed. All staff - waiters, cleaners, gardeners, very helpful. We were told bus travel cheap, reliable and safe - used them many times, regular and good fun. Danny made us aware of the safety factors and the reception staff warned us to take care regarding beach salesmen (there are not many and they will take no for an answer). Hotel entertainment - Sega Dancers, disco, very good - in fact wedding and dancers promotion on local TV from our hotel.

Your staff Mercury and Cathay looked after us very well. Danny called couple of times and made sure we were collected Sunday for our return flights. Packed breakfast provided by head waiter. Our hotel food was varied and well presented - Indian, Chinese, Italian, French, Greek, plenty of fruit and veg and fish. Breakfast continental and mixed English fruit. To say that all dairy products and wheat are imported together with meat - except chicken - menu's were very good. We were very sorry to leave this beautiful green island and its happy and helpful people.

Mr & Mrs Maylor

Bougainville Hotel, Trou d

We flew with Emirates which is always good, and arrived in Mauritius for a good welcome and transfer. Arrival at the Bougainville was very welcoming with a drink and room key quickly provided. It was 11.30 and we were told our package started at 12 noon so a part unpack and then a very welcome drink and sit on our balcony. For the price and its star rating the hotel was superb and we enjoyed every minute of it.

We were in room 211 which overlooked the pool and clean, comfortable and being half way up the site was handy for the restaurant or the bar in reception, having said that you were never far from anything anyway as it was such a friendly compact hotel. In the restaurant 2 staff stood out - Daveena and Delila, and in the bar a superb guy called Monty.

If you are in contact with the hotel please tell them of these 3 people, they were wonderful. We arrived in Dubai to be met by a superb gentleman, sorry I forgot his name, but how he got airside is a mystery. He led us into business/first class queue for immigration and then was waiting with a trolley at the other side and then, once our luggage was picked up, straight to our limousine. We landed at 5.15am and at 6.30 we were in reception at the Savoy suites, this was service indeed. A short wait and we were in our room.

My wife and I have travelled extensively over the years and the suite at the Savoy was really impressive. The breakfast was really good and the evening dinner menu was excellent and we thought terrific value for the hotel and Dubai. We did one trip which was very, very good value from Gulf Ventures. It was the Dubai city tour in our own limousine and was wonderful. We had 15 minutes at the new Atlantis which was almost worth the price on its own.

As you can see we had a wonderful holiday for our 45th anniversary and will book with you again.

Mr & Mrs Penny

This is the first time we have booked with Mercury Direct and we'd like to thank you for a wonderful holiday. We have recently returned after 3 wonderful weeks at this lovely hotel with the most friendly and helpful staff ever. It is a small 3 star hotel with very good service and warm atmosphere and good food and we'd recommend it to anyone.

Flight with BA was good and only half full so we could spread out. We were met at the airport by Cathay Tours. They were there to greet us, we were transported on our own in a minibus and the driver gave us info as we travelled. Arrival at the Hotel we were given a welcome drink and information while we waited about an hour for our room to be cleaned as we arrived in the morning. The reception staff were all very helpful and friendly.

Our Room

We had a really good room with the best of views, overlooking the swimming pool and the beach. We were lucky enough to have 2 bedrooms and a huge bathroom with a walk in shower. We had a large balcony where we could sit and watch the sunset each evening although not all rooms had balconies, so it's best to ask for one. We had tea & coffee facilities, a large flat screen, a hair dryer and a safe. The maintenance staff quickly dealt with any problems we had. Our cleaner was very helpful and adequate, and they seemed to buy brand new towels while we were there too which replaced the old ones.

Food

We found the food all very good. Breakfast consisted of fresh fruit, yoghurt, bread, toast, cheese, eggs to order, bacon, sausage, baked beans, liver & onion (Mauritian), special Indian breakfast , cake, croissants, chocolate buns, fruit juice, tea and coffee. Dinner was usually a buffet, very varied. All kinds of salads. They have the best Indian chef, Ramesh, who we became friends with. He cooked all vegetable curries, and usually there were at least 3 with rice and chapattis. All delicious. They would also have some kind of meat dish, and fish dish too, plus other vegetable dishes. Some nights it was a Chinese buffet. Also, on occasion, there was pasta. And sometimes a barbecue. The best desserts were the almond éclairs! And there was always fruit salad. If you wanted something extra, they would always try to make it for you. The chefs were always on hand to explain what the dishes were and to help if you needed it.

Staff

The staff are the friendliest people I have ever met in a hotel. Where else can you be sitting on a sunbed and a manager will come up to you and shake your hand and ask if everything was alright! All the staff in the restaurant were very efficient, incredibly friendly and helpful. The reception staff were wonderful too. As were the gardeners, cleaners, maintenance staff, bar staff and the managers. All very efficient.

The Beach

The beach is kept very clean, especially in front of the hotel. They have some sunbeds on the beach with a few umbrellas. There are also some sunbeds around the pool with a few umbrellas too. We never had a problem getting a sunbed if we wanted one. My husband went snorkelling most days from the beach and found a variety of fish as it is very shallow.

The Island

We hired a car because we like to see the whole place and not just sit on the beach. It's a beautiful island. The interior of the island is very beautiful and lush green vegetation everywhere with fields of sugar cane everywhere. There are some wonderful beaches too. Driving is fairly good, but be aware that the road signs are a bit lacking at times and the maps are not so good. However, we did manage to see a lot and it was well worth it.

Cathay Tours

The representative Danny came to meet us on our first day to give us information and tell us about the tours. He arrived on time and was very friendly and helpful and not pushy like other reps in other countries. We did not actually go on any tours as we hired our own car. However, Danny kept in touch by phone a couple of times and he also found out some info for us regarding travelling home. He was extremely helpful and efficient.

We particularly chose this hotel because it is small and friendly and we didn't want to stay at a big all-inclusive hotel. And another reason we chose it, is because we had read reviews about the Indian chef and how good his food was. This indeed proved true.

Mr and Mrs Vaughan, Bradford in West Yorkshire

Indian Resort and Spa, Le Morne

My mother and I have just returned from the Indian Resort and Spa. Excellent, thank you Mercury Direct for a truly wonderfull holiday, ten out of ten for all travel arrangments, we have never had such a care free holiday, in all ways.

You made everything so simple.

Thank You again, this has to be the best holiday to date, even though we have done Mexico, Cuba, Dominican Republic and six cruises.

Ms L Thomas

Ms L Thomas, Hartcliffe Bristol

Ambre Hotel, Belle Mare

We recently went on holiday with you. We had such a wonderful time we thought we must thank everyone concerned.

Our stay in Cape Town was very good but as it was the end of their winter weather was cold and wet. We enjoyed our trips around then went to Mauritius for 20 days and what a wonderful time we had at the Ambre Hotel.

Nothing was too much trouble for anyone. The food was great as I have to have a special diet (ceoliac). The chefs put themselves out to make special bread for me and after 3 attempts they finally came up with one. I was so lucky as they would tell me if anything contained wheat. I'm sure there are not many hotel chefs that would do what they did for me. So very many thanks to everyone.

A Bainton, Dorset

Just to let you know, we had a brilliant holiday in Mauritius and would like to thank everyone involved with our booking. Everything went to plan not one hic-up!

I have reccommended Mercury Direct to my family and friends and will be booking with you again.

Many thanks

Roy and Trudi Gauvain, S.Wales

I felt I needed to put a few words of thanks together for our recent holiday taken with you to Mauritius.

The overall service was indeed excellent from start to finish all questions answered and smooth travel to the destination and return woth clean and efficient transfers all on time. The hotel could not have been better in all areas above all one of the most friendly we have stayed at with a great location.

This is now our third trip with Mercury Direct all have been a very pleasant experience. This time we took some friends with us and they also commented on how efficient they found yourselves compared to their previous agents and will certainly be using Mercury Direct in the future. All of us will certainly be reccommending your company to all of our friends and family.

John & Corinne Wickham, Kent

Ambre Hotel, Belle Mare

I promised to let you know whether the Ambre on Mauritius was good or bad. Well if I were you I would change my hotel! Only kidding!!!

It was everything you could wish for and more. Food good if a bit repetitive but the staff were fantastic, always smiling and helpful. The beach is glorious and you will have to drag yourself away. If you do only one trip make it the island hopping, a really great day out.

We just managed to get away the day before the volcano blew and I did wish to be stranded there for some time. Very high factor sun cream required which is expensive in Mauritius so take it with you.

Wonderful holiday, shame it is over!

Iain Findlay

Indian Resort and Spa, Le Morne

We would like to say a sincere thank you to all the staff and management of the Indian Resort for their warm welcome. Always ready to help with a sunny smile. Your food was excellent, fresh and wonderfully varied. The complex clean and the rooms clean with restful decor.

We shall certainly recommend you to all our friends and show them our photographs.

We leave reluctantly but take our memories with us.

Mr & Mrs. Hall

Pearle Beach Resort, Wolmar

We enjoyed our holiday at the Pearle Beach Resort in Mauritius with Mercury Direct very much. We could not fault the hotel at all the staff were very good and would do anything to make our holiday very welcoming the food was great and everything was very clean.

We will reccomend Mercury Direct to our friends and will certainly be booking with you again.

Mr and Mrs Baldry, North Yorkshire

Casuarina Resort and Spa, Trou aux Biches

We spent 3 weeks AI at Casuarina Resort and Spa in Mauritius. Our first time travelling with Mercury and first time AI. We had such a wonderful holiday. Hotel very good for only a 3 star and staff; well I can not give them enough praise. The beach to the front of hotel has just had a make over, looks good. Both pools (which are fresh water) are very clean and the grounds are well kept. All meals taken in the main restaurant had a good variety. Crossing the road to beach was not a problem to us but children need to be supervised.

We would have no hesitation traveling with Mercury in the future.

Regards

Mr & Mrs Dodsworth, Essex