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Frequently Asked Questions
1. Passport/Visa Information
2. Luggage Allowances 3. Airline Check-in Times 4. Payment Information 5. Recruitment/Careers at Mercury Direct 6. Car Hire 7. Excursions 8. Booking and Availability 9. Ticket Information 10. Brochure and Holiday Enquiries 11. Travel Insurance 12. Bonding and Financial Protection Passport/Visa Information Q. How do I get a new Passport? A. For information contact the passport office on 0870 521 0410, or visit the passport agency website at www.ukpa.gov.uk Q. How long must I have left on my passport? A. For all of our destinations you must have a minimum of 6 months left valid on your passport after your planed return travel date. Q. Will I need a visa? A. We have visa information listed under each individual destination on our website. If you need further visa information, it is always available on the relevant countries High Commission website or usually from the countries tourist board. It is essential that you check your visa requirements well in advance of travel. For non-British Citizens it is essential that you check your visa requirements as these may be different to those listed on our site. IT IS ALWAYS THE CUSTOMERS RESPONSIBILITY TO ENSURE THE CORRECT AND VALID VISA IS OBTAINED BEFORE TRAVEL. Luggage Allowances Q. What is my luggage allowance? A. The following are the baggage allowance for the hold...
Aditionally you are usually allowed a hand luggage allowance, but due to security reasons and frequent changes to allowances you will need to check this with a member of our reservations team or on the airlines website. Airline Check-in Times Q. How long do I need to check-in before my flight? A. If you are taking a short haul holiday you will need to check-in at least 2 hours before departure. For a long haul holiday you will need to check-in at least 3 hours before departure. Please note: in times of heightened security you may need to check in early, please check with us or your airline nearer the time if you are in doubt. Payment Information Q. How and when do I pay for my holiday? A. If you are booking a short haul holiday a deposit of £100 per person will need to be paid at the time of booking. For a long haul holiday a deposit of £150 per person will need to be paid at the time of booking. (This applies to adults and children). If you are flying to Australia with Qantas Airlines then a higher deposit of £300 per person will need to be paid at the time of booking. A deposit will only be taken providing you are making the booking more than 8 weeks before departure. If you are within 8 weeks of travel then a full balance payment will be payable. You can pay by cheque, debit and credit cards, however we do not accept American Express or Solo cards. There will be a 2% charge for all credit card transactions. For full details of our terms and conditions please click here. Recruitment/Careers at Mercury Direct Current vacancies at Mercury Direct: Reservations Consultant An excellent opportunity has arisen for enthusiastic people with a passion for travel within our busy offices in Kent. The successful applicants will need to possess excellent telephone skills and ideally be from the travel industry or a similar business environment. Basic salary and monthly sales target bonus. To apply please send your CV with details of current package to; Miss Emma Juden Reservations Manager Sunspot Tours Ltd. The Hill, Cranbrook, Kent, TN17 3ST Car Hire Q. I want to hire a car? A. We can arrange car hire in Malta or in Cyprus. Please ask our reservations team for details by calling 0800 408 0505. In most other destinations car hire is available, this can be booked in resort through your representative. Excursions Q. What is there to do on holiday and can I arrange excursions? A. For all destinations we have a 'things-to-see and do' section, if you click your chosen destination you will find a link to this page. This section provides a few suggestions and ideas of what you can look forward to doing on your holiday. You can arrange excursions in all of our destinations through our representatives and handling agents in resort. You should be provided with leaflets and information during your transfer from the airport and these trips are easily bookable during your stay. Booking and Availability Q. How do I book!? A. There are 3 easy ways to book... 1) Online… Simply fill in your holiday details in our holiday search engine at the side of every page and then click to continue, this will generate a holiday package and price for you that meets your needs. You can then book this through our secure payment page online. 2) By phone… You can call our specialist reservations department on 0800 408 0505, our team are happy to provide advice on destinations, resorts and on hotels, as well as check availability, provide quotes and book and confirm your holiday for you over the phone. Our reservations department is open: Mon-Fri: 09:00-21:30. Sat: 09:00-20:00. Sun: 10:00-22:00. (Opening times may vary on bank holidays). 3) By post… If you have found the holiday you want, then simply note down the details of what you would like to book and post it to us together with the appropriate deposit. We will then book your holiday for you and confirm it in writing. Our postal address is: Mercury Direct, The Hill, Cranbrook, Kent. TN17 3ST. With all bookings a confirmation invoice will be sent out by post within 14 days of making your booking. Ticket Information Q. When will I receive my tickets? A. Tickets are usually issued 10 days before departure and will be sent out by post to the ‘lead passenger’ on the booking. However, if you are making a ‘Late booking’ (usually within 10 days of departure), someone from our ticketing department will call you to provide you with your ticket information. In this case sometimes tickets are sent out, e-tickets are issued, or tickets will need to be collected at the airport. If you have a ticketing enquiry, then please call our ticketing department on 0844 482 6391 Brochure and Holiday Enquiries Q. How do I order a brochure? A. Simply call our brochure hotline on 0844 482 6390 and our brochure dispatch team will arrange for the required brochure to be sent out to you as soon as possible. Q. I have a holiday enquiry/need to discuss my holiday requirement... A. Our experienced team of reservations consultants will be more than happy to help discuss any travel arrangements whether they are existing arrangements or it is just a holiday you are interested in. Please give them a call on 0800 408 0505. Travel Insurance Q. Do I need travel insurance? A. All clients travelling on any of our holidays must be covered by holiday insurance against loss of money and luggage, medical expenses, cancellation charges in the event of illness or prior to departure, etc. We recommend that customers take advantage of our special package insurance, which is arranged by Towergate Chase Parkinson Ltd and underwritten by AXA Insurance UK Plc. For more information on our insurance available call our reservations team on 0800 408 0505 for details. Travel insurance is an essential part of a holiday, as in the unfortunate occasion when it is needed it can save you thousands of pounds of medical expenses or other expenses that may be incurred in the case of an incident. Other countries do not operate an NHS system whereby medical treatment is free. Also if there is an emergency at home and you need to get home under certain circumstances your insurer will pay to fly you home. Bonding and Financial Protection Q. Are Mercury Direct fully bonded, and are customers protected? A. Yes. Mercury Direct's air holidays and flights are fully protected by ATOL bonding by the Civil Aviation Authority. Our ATOL number is ATOL.1631. For extra reassurance and security Mercury Direct is also a fully bonded member of ABTA. Our ABTA number is V0211. For further information, please click on the ATOL and ABTA logos at the bottom right-hand corner of this page.  |
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Contact Address: Mercury Direct, The Hill, Cranbrook, TN17 3ST
Business Hours: Mon-Fri: 09:00-21:00. Sat: 09:00-20:00. Sun: 10:00-22:00
© Copyright Mercury Direct 1980 - 2007
© Copyright Mercury Direct 1980 - 2007
