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Client Testimonials
A few words from our satisfied customers who have travelled with us recently.
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| (Malta) |
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February 2008
Dear Mercury Direct,
We have just returned home after spending twenty eight days at the Qawra Palace Hotel, Malta.
Before we went we wrote to you regarding our fears caused by some of the comments posted on the internet about the Hotel. Some very scathing indeed.
Our experience was that, even though the Hotel is old, it was kept exceptionally clean, the staff in the dinning areas, the reception and in the house keeping department were all efficient and friendly and helpful. The food was good, varied and plentiful, and the day time activates arranged by the Hotel and the entertainment put on at night was excellent and catered for all tastes and we certainly had no complaints at all.
The reason for this letter if that if the comments on the internet had had any substance, we would have certainly complained to you. So we felt in fairness we had to write and say how much we enjoyed our holiday at the Qawra Palace. Incidentally we have stayed two previous Januarys, with Mercury at the Agapinor, Cyprus and the Atlantico aparthotel near Albufeira both of which we have been more than happy with, but on balance taking everything in to account, we think the Qawra Palace hotel comes out on top. Also, thank you for your speedy and reassuring reply to our original letter.
Yours Sincerely
Mr & Mrs Hendy
Dorest.
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| (Sri Lanka) |
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August 2007
Dear Sir,
We know that customers can be quick to criticise when they feel that a holiday has not lived up to their expectations.
Having recently returned from Sri Lanka and Oman after booking with you we feel compelled to write and tell you what a wonderful experience our whole holiday was. The representatives who met us at airports, the drivers and the hotel reps, could not have been more helpful, everyone was on time and went out of their way to make our holiday enjoyable.
In Sri Lanka we stayed at the Ramada which was a delightful and relaxing experience with excellent facilities and a wonderful staff. We spoke to many visitors who, like us, were new to Mercury Direct and all were having a most enjoyable time in a quality hotel with excellent facilities and very appetising food.
When we moved on to Oman the Crowne Plaza hotel was again excellent with Andreas the Gulf Venture rep, going out of his way to arrange the visits we requested on our short stay.
The Rydges Plaza used for our overnight break in Dubai was also a top quality hotel.
We will have no hesitation in recommending Mercury Direct to our friends and colleagues, and look forward to travelling with you in the future.
Your sincerely,
John and Liz McCarthy,
Shropshire.
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| (Madeira) |
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July 2007
Dear Sirs,
Mr Lazarus and I returned from a two week holiday in Jardins d’Ajuda Hotel, Madeira last week. I am writing this note with our questionnaire because we had the most comfortable and enjoyable holiday we have ever had.
The hotel was excellent and on arrival we had been upgraded to a suite, which was excellent. The staff were so efficient and always smiling which costs nothing, but makes such a difference to clients. The dining room was run so professionally an the food excellent. You can see from the questionnaire form that everything was excellent. The position of the hotel was also very good, and for older clients the courtesy bus was excellent, although we could also walk in to Funchal very comfortably. We have been to Madeira a few times and like the island very much, but booking with Mercury certainly was a big plus for us and we commend your company of such excellent value for money. Flying with TAP was also excellent with plenty of leg room and once again a very attentive and smiling crew. The whole experience was so enjoyable and we cannot speak highly enough of your company on our return from this excellent holiday.
We have travelled to Malta with you in the past and I am sure we will travel elsewhere with you in the future, but did want you to know what an excellent holiday the Jardin d’Ajuda is, from the client point of view it has everything one could wish for, for old and young alike.
Yours Faithfully,
Ms Sutherland. |
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| (Malta) |
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June 2007
Dear All,
Just a short note to say thank you for a wonderful holiday at the MAVINA COMPLEX MALTA.
Unfortunately we misplaced our holiday comments form, so we would just like to say it was brilliant.
The food was highly recommended, and the staff first class.
Have no word of complaint whatsoever.
Your representative Rose, who met us at the airport and also took us back, was very helpful and courteous. Also, a word to your rep, Simon, at the resort, who took our bookings, he to was most efficient.
Once again, I say not a bad word can be said about the arrangements and planning of our holidays.
Many many thanks,
Mr and Mrs Maybury,
Alvechurch.
p.s. Hope to go again in 2008, with luck. Any deals going? |
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| (Cyprus) |
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January 2007
Dear Sirs,
This is to confirm my telephone conversation of a few days ago.
I was privileged to spend three weeks at the Venus Beach Hotel, Paphos, Cyprus, arranged by your good selves. I want you to know that I had the most enjoyable time of my rather long life so far!!
Your arrangements were spot on. The Venus Beach Hotel was simply great. My room was spotlessly clean and comfortable, and the view was superb, over looking the Tomb of the Kings and the Mediterranean.
The food was delicious, with plenty of choices for the most fussy palates, and what can I say about the staff? Everyone of them treated me as if I was the Queen, and i’m only a common garden welsh valley girl, a nobody!
Needless to say, I fully intend going back to the Venus Beach, hopefully for longer than three weeks in November or December.
Many Thanks,
Yours Faithfully,
Mrs Messenger.
Mid Glamorgan
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| (Australia) |
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Hello Mercury Direct!
Just had to let you know about the most fantastic holiday we’ve just had, for our Fiftieth wedding anniversary. We went to Marlin Cove, in Cairns Australia. The flight, hotel apartment and location were excellent, and we felt we had to thank you.
Keep up the good job. We will certainly use your company as from now.
Regards,
Mr and Mrs Walters.
North Devon.
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| (Cyprus) |
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Dear Sir / Madam,
On behalf of my partner and self we would like to thank you for a wonderful holiday which you kindly organised. The hotel Nereus was superb and also for the flights and everything we could not fault anything. We look forward returning to the Hotel Nereus, Paphos in October 2007.
Once again many thanks, we could recommend Mercury to anyone, we have previously been to Malta with Mercury. Look forward to your 2007 listings.
Mrs. O’Connell and Mr Harraway
Suffolk
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| (Malta) |
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Dear Mercury Direct,
This is just a ‘thank you’ for the super time my sister and I had at the Fortina Spa in November. The organisation of our trip ran really smoothly.
We thought the rep was excellent – very helpful. We loved the hotel and the speciality restaurants were wonderful. We shall definitely come again – with husbands!
Although it is some weeks ago I couldn’t let the time pass without you getting a positive letter. Oh, and the transport worked very well too.
So, keep us posted with any other offers, we might make it in the spring!
Your Sincerely,
Mrs Goodacre
Derbyshire
December 2006
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| (Mauritius) |
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Dear Mercury,
Writing to say a big “Thank you” to you for another wonderful holiday my husband and I have just returned from a wonderful holiday in Mauritius. Keep up the good work and we are traveling through your brochure for next year.
Yours Faithfully,
Mr & Mrs J Morris
Northumberland
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